Location, view from roon, great customer service especially everyone at front desk. And restaurant as well. Special mention Mark, and other two at reception both were from srilanka sorry I forgot their name. Great customer service. Cleanliness, amenities everything great.
Nitin
maart 2025
I found the main areas of the hotel very clean. Plus the room was quite tidy as well. The property had a pool and hot tub. There was a restaurant on site. There is a games room. The bed was very comfortable. The staff were very helpful. The bedding was fluffy, white and clean. There was a safe, fridge and mini keurig in the room. No microwave but the staff offered to bring one up. Staff went out of their way and were appreciative of compliments. When we were put in a room without a Harbour View , which we had reserved, they apologized, switched us to a Harbour View on a higher floor and have us 2 complimentary drink tickets at the bar within the restaurant.
Jill
februari 2024
Good restaurant, friendly helpful staff and indoor pool. There is a paved walking trail right behind hotel that takes you along the harbour and gardens and brings you to uptown St. John in about 10-15 minutes. The hotel was very bright and clean., and the showers had good water pressure to rinse your hair.
Julie
augustus 2024
Everything was good, exept that they forgot to clean my room on the first day, then the next day at 3pm, i had to ask them to get my room clean. Also since we were 3 in the room and only had towel for 2 person, i had to leave a note saying we needed towel for 3, even then they only left towel for 3 once in my 4 days! Other than that we liked our journey. Thx
Alain
april 2025
The room was quite nice and a fair value. The beds were comfortable. The rooms had appropriate amenities.
Summer
augustus 2023
Free breakfast until 10. Usually closed well before 10. Price stayed the same even though there was a festival in town. Pool available! Which I could not find online anywhere.
Jillian
juli 2023
The breakfast was really good. The restaurant was super spacious and nice. Beds were very confortable and elevators were fast. staff was helpful. The location is convenient to reach attraction sites.
Juan
augustus 2024
The room was very clean and looked modern. The restaurant now looks amazing! I enjoyed breakfast, especially the breakfast sausages for having a subtle flavour compared with other brands. I actually went to ask what brand they used.
Angela
september 2023
I loved that what you saw in pictures is what you got in person! The hotel staff were exceptional and the restaurant is amazing!!! The beds are super comfortable and the location is perfect! 10/10 would stay again in a heartbeat!
Megan
juli 2023
The staff here is always great, as this is not my first stay. The property has been under renovation for some time, so common areas are currently less than perfect. That being said, the rooms are very modern, spotlessly clean and very comfortable. It seems obvious that management has done a fantastic job of renting rooms that are not near any of the construction, as to not affect anyone's stay. All in all, I think management is doing a fantastic job of presenting a welcoming environment, considering the vast renovations taking place.
Scott
april 2023